We create a customer experience that adds value to your business

In today's world, customers don't just choose a product - they choose an experience.
The way a company communicates, responds, supports and accompanies the customer determines its success much more than price or advertising.

SoSoValue Consulting is a team of customer experience management experts who help companies in every industry create predictable, seamless, and emotionally engaging CX at every stage of the customer journey.

Why CX is the main driver of growth today

82% of customers are willing to pay more if they receive better service.
Companies with a strong CX strategy grow faster than competitors, retain customers more effectively, and increase LTV without increasing marketing costs.

But to achieve this, you need a systematic approach:

• customer journey analysis,
• process optimization,
• implementation of standards,
• employee training,
• tracking and improving metrics.

These are the problems that are solved SoSoValue Consulting .

Our key areas

Analytics and CX strategy

We study current customer experience: through interviews, data, observations, analysis of communications and interactions.
Then we create a clear and practical CX strategy that turns a chaotic experience into a manageable system.

What you get:

• customer journey map (CJM),
• improvement priorities,
• communication structure,
• service standards,
• recommendations on tools and technologies.

Optimizing touch points

Every stage - from the first visit to the site to post-sales support - affects the perception of the brand.
We help identify bottlenecks, eliminate friction processes and make interaction smooth, fast and valuable .

We are improving:

• support requests,
• work of managers,
• sales,
• customer onboarding,
• complaint processing,
• digital channels of interaction.

Team training and standards implementation

Your employees are the main carrier of customer experience.
We create training programs, standards of behavior, checklists, scenarios and recommendations that make the service predictable, professional and friendly .

The result is that clients begin to feel cared for, and the team works more confidently and efficiently.

Monitoring and continuous improvement of CX

CX is not a one-time project. This is a system that requires regular attention.
We help companies implement metrics such as:

• NPS ,
• CSAT ,
• CES ,
• Retention indicators ,
• analytics of requests and reviews.

Our goal is to show how to use data to make CX evolve weekly, not just once a year.

What makes us stronger than others

1. Practical orientation

• We are not creating a theory. We create working processes that your employees can use tomorrow.

2. Deep analytics

• We study clients' emotions, their barriers, expectations and disappointments. This allows you to build a CX that hits the target.

3. Personal work with the team

• We train employees, conduct workshops, help implement standards and monitor results.

4. Scalability of solutions

• All recommendations and tools are easily scalable throughout the company - from one department to international offices.

Results you can achieve

• Increase in repeat purchases and requests.
• Reduced customer churn.
• Increased satisfaction (NPS/CSAT).
• Optimization of processes and reduction of workload on employees.
• Strong brand reputation and improved digital experience.
• Increasing revenue by increasing the value of each client.

Start improving your customer experience today

SoSoValue Consulting helps companies create a service that customers remember, recommend and value.

Leave a request and we will conduct a free initial consultation to assess the state of your CX and suggest ways for development.

SoSoValue Consulting — your partner in building a strong customer experience.